Returns & Exchanges

At Café Britt, we are committed to your complete satisfaction with our gourmet coffees and chocolates. If your order does not meet our high standards for freshness and quality, we will gladly assist you with a replacement or refund within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and details regarding the issue with your product.

• 2.
  Provide Documentation

  To ensure the highest quality control, please provide photos of the product and the batch code found on the packaging if the item is damaged or defective.

• 3.
  Receive Authorization

  Once your request is reviewed, we will provide a return authorization number or confirm your eligibility for a direct replacement without a return.

• 4.
  Resolution Processing

  After approval, we will process your refund to the original payment method or ship your replacement coffee within 3 to 5 business days.