Frequently Asked Questions
Everything you need to know about our gourmet coffee and chocolates.
How do you ensure the freshness of your coffee?
We roast our coffee in small batches and pack it immediately in high-quality bags with one-way valves. This process ensures that the aroma and flavor are preserved from our roastery to your cup.
What is the estimated delivery time for my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. International shipping times vary depending on the destination and customs processing.
Do you offer organic or Fair Trade certified products?
Yes, Café Britt offers a selection of certified organic coffees. We also maintain direct relationships with farmers to ensure ethical sourcing and sustainable agricultural practices.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact our customer service within 15 days for a full replacement or refund.
How should I store my coffee and chocolates?
Coffee should be stored in a cool, dark place in an airtight container; avoid the fridge or freezer. Chocolates should be kept in a dry area at temperatures between 60°F and 75°F to prevent blooming.
Can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.